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Customer Support
Need help with MatrixSnap, BeginAnyway, ClayChonk, Jellyzip, or have a question about App Drafting Labs? We're happy to assist.
Last updated: October 13, 2026
Billing, Packs & Subscriptions
billing@appdraftinglabs.comBeginAnyway Plus, ClayChonk and Jellyzip pack restores, App Store charges, subscriptions, and refunds (Apple/Google handle store refunds)
Legal & Copyright
legal@appdraftinglabs.comFormal legal notices, copyright claims, and terms inquiries
BeginAnyway quick help
- Free download: the core alarm, Missions (photo proof or 2-minute start), start streak, and Morning Start Challenge are free. BeginAnyway Plus is $4.99/month or $19.99/year (US) with a 7-day free trial, and adds full history, a photo-proof timeline, and streak insights and stats.
- Plus missing after a reinstall? Restore purchases in the app while signed in to the same Apple ID. Cancel or manage the subscription in your App Store account settings.
- Download: BeginAnyway on the App Store (iPhone, iOS 26+). App page: appdraftinglabs.com/beginanyway.
ClayChonk quick help
- Core mash → fire → shelf play is free. Garden Glaze and Spooky Tray are optional one-time cosmetic packs (not subscriptions).
- Bought a pack but it is missing? Open the pack sheet and tap Restore Purchases while signed into the same Apple ID.
- Billing and refunds for App Store purchases are managed by Apple; email us if you need help finding the right Apple support path.
- Download: ClayChonk on the App Store (iPhone). App page: appdraftinglabs.com/beta/claychonk/.
Jellyzip quick help
- All six worlds, daily treats, and weekly events are free, with no ads and no tracking. Character Packs ($1.99 / $2.99) and the $7.99 all-packs bundle are optional one-time purchases — never subscriptions.
- Bought a pack but it is missing? Open Settings or the Characters shop and tap Restore Purchases while signed in to the same Apple ID.
- No account needed. Your progress is saved on your iPhone only, so deleting the app erases it. Game Center sign-in is optional.
- Still stuck? Email support@appdraftinglabs.com and choose Jellyzip in the form below.
- Public beta: appdraftinglabs.com/beta/jellyzip/ (TestFlight).
- Learn more: appdraftinglabs.com/jellyzip/
Send Us a Message
Fill out the form below and we'll get back to you within 24–48 business hours.
Submitting this form will open your default email client addressed to support@appdraftinglabs.com. You can also email us directly at the address above.